Urban Garden Center (UGC) is an Internet based and orientated company so the most effective way to contact us is by eMAIL. However we do check our message phone each working day and return calls as soon as we can. We reserver the right to refuse any order.
REFUNDS & RETURNS
If for ANY reason you are not absolutely happy with your Urban Compost Tumbler you can ship it back in reasonably good condition within 30 days for your money back less only what it cost us to ship it to you. To assure prompt and proper refunding, be sure to email us first so we can expect a return and provide instructions. Products returned without our being notified first may not be refunded. Please email us at and ask for return instructions. We do not accept C.O.D. returns.
We ship UPS Ground and unless special arrangements are made, we do not ship outside the United States (lower-48 states).
All shipping prices that are included in our price only apply to the lower-48 states. Shipments are made via UPS ground service and
typically ship within 2-3 working days from the time an order is received. When a product ships, we send an email to the customer
giving them the tracking number. It typically takes an 3-5 days shipping days for delivery.
Note that when the price for a product indicates that "shipping is included or free", it means shipping to the 48-States in the Continental United States and then to standard destinations. If you are shipping to destinations outside the 48-States or to a non-standard destination, please email us with the address and ask for shipping prices.
For customer convenience, products are shipped without requiring a signature for receipt unless the customer requests the signature be required. Once the shipping company records delivery of a product it is considered delivered and the customer accepts responsibility for the product. If this is not acceptable, the customer must be sure to request a signature be required when they place their order.
UNDERSTANDING SOME SHIPPING COSTS THAT MAY APPLY
Many people do not understand some of the potential charges involved in shipping so it is important to review this. Under some circumstances additional shipping fees and shipping charges will apply. Because of high volumes and containerization used by large shippers such as UPS and FedEx, once they pickup a shipment it goes practically all the way to its destination and can rarely be truly diverted or stopped. All additional fees and shipping charges are charged back to the customer. When that is necessary the additional costs are deducted from any refunds or we may request payment. Some of the fees listed below are examples and UPS/FedEx may change their charges at any time.
Refuse, Stop, Return Shipment: To Refuse, Stop, or Return a shipment once a shipment is in UPS/FedEx custody, they charge the full shipping amount to its destination plus the same amount to return it plus a return/intercept fee of $11 to $14 per box. In some cases UC may not have originally charged the customer for the full shipping charges as a purchase incentive. On refused, stopped or returned shipments, UC charges back the actual/full shipping costs we are charged by UPS/FedEx to the customer (both directions) and applicable fees. For an example, all the shipping charges and fees for a stop/return of a UCT-9 can easily add up to $150 to $250 so customers should carefully consider this before canceling an order once it has shipped.
Address Correction: If an address needs to be corrected UPS/FedEx charges $14. An address correction is a change that clarifies or corrects the current address without really making it a new address. Basically it will still be delivered out of the same local UPS/FedEx hub. If not, it is a change of address and not a correction.
Re-Route or Change of Address: A change of address is about the same as re-route. UPS/FedEx charges a $14 fee for a re-route and $14 for change of address both plus shipping. Shipping charges are to the original address plus shipping from the original address to the new address. Try to avoid re-routes and change of addresses as they can get very expensive.
While it does not happen often, goods do occasionally get damaged or lost in shipment. Be sure to inspect the box and its
content right away for damage. If there are damaged parts or any missing parts that may have been a result of a damaged (or opened)
box it is important to do several things. If possible take pictures of the damaged box and/or damaged parts but make detailed
notes as to what you see damaged. Keep the box and its content intact allowing UPS to inspect the shipment if necessary.
After a UPS claim is filed, UPS may ask a customer to make the box and its content available for a five (5) working day
period for inspection. We may ask a customer to return a broken part for inspection so we can determine how it broke.
Customers can file a claim with UPS if they prefer, but please send us an email with the information and claim number. Otherwise, just send us your notes describing any damage (with pictures if available), list of any missing parts, and we will file the claim. This will also initiate us getting a replacement part shipped. When you contact us, be sure to include your full name and the address the box was shipped to.
UCT DETAIL SHIPPING INFORMATION
Urban Compost Tumbler 9.5 (UCT-9)
Ships from 13245 Los Angeles St., Baldwin Park, CA 91706. The shipping information below may vary some. Measurements are in inches.
One unit (composter) ships in two boxes with the following measurements:
28L x 27W x 24H weighs 40 lbs - BARREL BOX
34L x 11W x 26H weighs 38 lbs - STAND BOX
A single pallet can hold three (3) complete units. 48L x 40W x 84H weighing 260 lbs
Shipping on pallets works best in units of 12 composters as 12 barrels will fit on one pallet and 12 stands on another. Customers are encouraged to use their own shippers. The following dimensions (in inches) and weights may vary:
1 pallet 54L x 48W x 90H weights 500 lbs (12 barrel boxes)
1 pallet 52L x 36W x 68H weights 480 lbs (12 stand boxes)
A 48 foot dry van truck holds 120 units weighing 9,800 lbs (20 pallets)
A 53 foot dry van truck holds 132 units weighing 10,180 lbs (22 pallets)
A 20 foot STD dry container holds 48 units weighing 3,920 lbs (8 pallets)
A 40 foot STD dry container holds 96 units weighing 7,840 lbs(16 pallets)
SUGGESTIONS / RECOMMENDATIONS
Our only business is providing our customers with products they value and the service they expect. If you have product suggestions, recommendations on improving our service or this web site, please don't hesitate in contacting us. Email us at .
GUIDE & TUTORIAL
Grinding or shredding
Carbon vs nitrogen
Use of inocula
Placement of materials
Compost & chemicals
Quality of compost
Use of compost